Fire Heart FSMA Privacy Notice
Last updated: 17 April, 2025
This Fire Heart FSMA Privacy Notice ("Privacy Notice") describes how Fire Heart FSMA (collectively, "we", "our", or "us"), collect, use, and share your personal information when you use and access our websites and mobile sites ("Sites"), applications ("Apps"), services, and other tools we offer (collectively " Fire Heart FSMA Services"). This Privacy Notice also gives information about the rights and options you have to control your personal information.
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This Privacy Notice applies to all users of our Fire Heart FSMA Services, including unregistered and registered consumer users, business users, and employees of business users, designer contributors, customers, and potential customers (collectively, "user", "you" or "your"), and to all Fire Heart FSMA Services that link to this Privacy Notice.
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Please keep in mind that this Privacy Notice does not apply to personal information collected by third-party websites and apps that may post links or advertisements on or otherwise be accessible from our Sites and Apps. We advise you to read the privacy notices of these third parties when you visit their websites or apps in order to understand how such third parties collect and use your personal information.
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Content
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This Privacy Notice will give you information about:
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Who is responsible for collecting and using your personal information
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VOLHA Web Design Inc. provides the Fire Heart FSMA Services and are independently responsible for collecting, using and disclosing your personal information when providing you with the Fire Heart FSMA Services you requested. Regardless of the Fire Heart FSMA Service you have used, you can reach out to us at any time by sending an email to fireheartfsma@gmail.com.
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What personal information we collect
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Personal information is all information that identifies you directly or in combination with other information. Personal information does in general not include information concerning a legal person or entity.
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If you are a registered user, we link personal information that we automatically collect when you use the Fire Heart FSMA Services to other personal information we collect about you. Below we explain which personal information we collect and use, and for which purposes.​​​
Categories of personal information
Description
Account Information
Personal information we collect when you register for an account on our Sites and Apps, including:
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first and last name;
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e-mail address;
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password.
Technical Information
Personal information we automatically collect when you visit, access or navigate our Sites and Apps, including:
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your IP address;
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information about your computer's hardware and software (for example, the type of operating system, the browser you use, the versions of the application or software, and language settings);
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location information (inferred from your IP address, such as country, state and/or city);
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URL requested;
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log information;
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browser type;
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browser history (such as the webpage that led you to our Sites and/or Apps);
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online identifiers such as cookie data or data collected with other similar technologies.
For more information about how we use these technologies, please see How we use cookies below.
Usage Information
Personal information we automatically collect about your activities on our Sites and Apps, including:
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the date, time and pages you visit;
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how you use our Fire Heart FSMA Services and access its contents (such as search history, clickstream data, access logs and other usage data regarding your interactions with our Sites and Apps, and our marketing emails and online ads);
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session replay recordings (such as mouse movements, clicks, key touches, typing, and scrolling).
Transaction Information
Personal information you provide when you place an order or request a Fire Heart FSMA Service, including:
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your shipping, billing, and payment information (such as credit card or bank account details).
You can also choose to store your credit card or other payment information in your Fire Heart FSMA account to make it easier to purchase products or services from our Sites and Apps in the future;
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tax information and information to verify your identity where required by local laws (such as passport, ID card or driver's license information);
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purchase and transaction history;
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telephone number;
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email address.
Profile Information
Personal information you share with us when you create a profile, including:
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your gender;
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country;
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preferred language;
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other information about your interests and preferences, including favorite templates and work on designs or products;
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content you choose to make available to other users, such as your professional background, time zone, location, avatar, design concepts and templates, service offerings, and messages and testimonials.
Communication Information
Personal information you provide and we automatically collect when you contact our customer service teams (e.g. chat(bot), email or phone) or communicate with us by other means (e.g. social media, text), including:
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first and last name;
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email address;
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phone number;
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subject matter;
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description;
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content of correspondence;
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data exchanged with you by telephone, chat or other means of communication;
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call recordings.
Marketing Information
Personal information you provide to receive marketing materials about our products and services, including:
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name;
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email address;
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phone number;
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marketing and communication preferences; social media profile(s).
Forms Information
Personal information you provide when you choose to participate in sweepstakes, contests or surveys, including:
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name;
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email address;
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phone number;
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other relevant personal information as explained in the sweepstake, contest or survey.
If you participate, we may publicly disclose that information.
Personal information we receive from other sources
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Fire Heart FSMA may also obtain information about you that is publicly available or from other sources, such as independent third parties or business partners. Any information we receive from these sources is combined with the personal information you provide to us for the purposes described in this Privacy Notice. The below overview sets out which personal information we receive from third parties.
Categories of third parties
Description
Postal service providers
We may need to collect data, (e.g. name and postal address information) to validate your postal address
Security providers, fraud detection and prevention providers
In certain instances, and as permitted by applicable law, we may need to collect your personal information to help us screen users for fraud detection and prevention purposes
Social media platforms
We collect your personal information (e.g. email, username, account information, profile photo) when you log in or sign-up using your social media account
Advertising and marketing partners
We receive your personal information from advertising and marketing partners to monitor, manage and measure our ad campaigns and serve you more relevant advertising
Lead enhancement companies
In some cases, we collect personal information (e.g. name, email address, phone) from lead enhancement companies to help us improve our service offering
Personal information you give us about others
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The Content you choose to upload to our Sites and Apps may include personal information of other individuals. If you choose to share your Content or other information with someone else through a feature we offer, or participate in our referral program, we will use the personal information you provide (for example, the email address of the recipient) to fulfil your request and the specific service requested. Please make sure other individuals are aware of and agree with the sharing of their personal information with us.
Why we process your personal information
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In the overview below we explain which personal information we use and how and why we use it.
Purpose of processing
Categories of personal information
Corresponding legal basis
Creating, managing and maintaining your Fire Heart FSMA account and facilitate integrated services
Account Information
Technical Information
Usage Information
Content Information
Profile Information
This is necessary for us to fulfill our contract with you to create, manage and maintain your Fire Heart FSMA account and facilitate integrated services, including:
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single-sign on;
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allowing you to log in;
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navigate the Sites and Apps;
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verify your identity;
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store your uploads and designs;
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provide technical support.
​To provide you with the Fire Heart FSMA Services
Account Information
Technical Information
Usage Information
Transaction Information
Content Information
Profile Information
Communication Information
This is necessary for us to fulfill our contract with you. For example, to:
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enable you to access and use our Fire Heart FSMA Services, including uploading, downloading, collaborating on and sharing Content;
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process, manage and deliver your purchase order.
Further, it is our legitimate business interest to:
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provide you with experiences, products and services you request, view, engage with or purchase; maintain and administer our Fire Heart FSMA Services.
To provide you with a helpful and seamless customer support experience
Account Information
Technical Information
Transaction Information
Content Information
Profile Information
Communication Information
It is our legitimate business interest to provide you with a helpful and seamless customer support experience, including by:
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sharing relevant data with our Customer Support team to address your questions and needs;
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monitoring or recording calls and chats with our Customer Support team for quality control and training purposes;
Where required by applicable law we will ask for your prior consent for specific processing activities.
To provide you with a personalized user experience
Account Information
Technical Information
Content Information
Profile Information
It is our legitimate business interest to provide you with personalized services, including:
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conducting marketing and/or market research;
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to personalize our communications with you;
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to tailor the content you see in order to provide features and information that match your interests and preferences; and
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to group users of our Fire Heart FSMA Services based on, for example, usage and demographics.
Where required by applicable law we will ask for your prior consent for specific processing activities.
To analyze customer usage patterns, conduct research, improve and develop our products, features and Fire Heart FSMA Services
Technical Information
Usage Information
Content Information
Profile Information
Communication Information
Marketing Information
It is our legitimate business interest to analyze, develop and improve our Fire Heart FSMA Services
(including by understanding how you use the services) and to develop new features, services or products.
Where required by applicable law we will ask for your prior consent for specific processing activities.
To create profiles and market our activities and promote our products and Fire Heart FSMA Services
Content Information
Profile Information
Marketing Information
Forms Information
It is our legitimate business interest to market our activities and promote products and services, including to send you offers and promotions of our products and services or products and services offered by our partners. Where required by applicable law we will ask for your prior consent for specific processing activities.
To protect, establish, exercise or defend our and third parties’ rights, and to defend against lawsuits
Account Information
Technical Information
Usage Information
Transaction Information
Content Information
Profile Information
Communication Information
It is our legitimate business interest to protect our interests and rights, and the rights and interests of third parties, for instance to defend our rights in legal proceedings.
To secure our Fire Heart FSMA Services and data processed via our Fire Heart FSMA Services, and to prevent, detect, and investigate unlawful or unwanted behavior, including crime and fraud, within or related to the Fire Heart FSMA Services and the products we provide
Account Information
Technical Information
Usage Information
Transaction Information
Content Information
Profile Information
Communication Information
It is our legitimate business interest to keep the Fire Heart FSMA Services safe, to prevent, detect and investigate unlawful or unwanted behavior, and to protect our and third parties’ rights and interests.
To comply with legal and regulatory requirements, and cooperating with regulators and government authorities
Account Information
Technical Information
Usage Information
Transaction Information
Content Information
Profile Information
Communication Information
We process your personal information to comply with our legal obligations, and to cooperate with regulators and government authorities where required by law or when we have legitimate business reasons to do so.
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With Which Parties We Share Personal Information
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Where relevant and necessary, we provide your personal information to the following trusted third parties or service providers:
Third-party service providers to support us in operating our Sites and Apps, and providing the Fire Heart FSMA Services, including website and platform hosting companies, IT service providers, marketing and analytics providers, payment processors, fraud detection and prevention companies, order fulfilling and delivering service providers, session replay and chat technologies providers, machine learning providers, and other commercial partners to provide and improve our Fire Heart FSMA Services.
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Group companies that support us in providing the Fire Heart FSMA Services and the processing of your personal information for the purposes described in this Privacy Notice.
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Our partners if you choose to receive products or services from our partners. In such cases, our partners have access to and process your personal information. We also share your personal information where you direct us as part of the Fire Heart FSMA Services to share your personal information with another user or to a third-party service provider to integrate our Fire Heart FSMA Services with a service that such user or third party may provide, for example, with a third-party printing partner so that they can provide you with a service.
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Law enforcement agencies, courts, regulators, government authorities, and other similar public authorities or third parties when this is necessary to comply with a legal obligation or when we have legitimate business interests to do so, for instance, to protect our or a third party’s rights and interests.
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Professional advisors when we have legitimate business interests to do so, for instance, to obtain legal advice or to assist us with a criminal or regulatory investigation.
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Third parties in connection with investments, reorganizations, restructurings, mergers, bankruptcy, insolvency events, joint ventures, sale of shares or assets, or similar events. It is our legitimate business interest to share relevant and necessary data to enable such investments, reorganizations, restructurings, mergers, bankruptcy, insolvency events, joint ventures, sale of shares or assets, or similar events.
How to Exercise Your Rights
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You have certain rights to control how your personal information is used. Depending on the applicable law, these may include the right to:
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Access: Access your personal information and obtain a copy of the personal information we hold about you.
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Rectify: Correct or update inaccurate or incomplete personal information.
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Erasure: In certain situations, request that we erase your personal information.
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Object: In certain situations, object to the processing of your personal information.
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Portability: In certain situations, receive your personal information in a reusable electronic format.
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Restrict: In certain situations, restrict or block the processing of your personal information.
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Withdraw consent: Withdraw your consent where we processed your personal information based on your prior consent.
We may ask you to verify your identity before taking further action on your request. We also rely on you to make sure that the personal information you provide is complete, accurate, and up-to-date. Please let us know of any changes to or inaccuracies in your personal information by sending an email to fireheartfsma@gmail.com.
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If you have a Fire Heart FSMA account, you can access, update, and remove the personal information available in your account and change your preferences by going to your account settings page.
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Opt-out of Marketing Communications
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You can change your marketing preferences at any time by following the "unsubscribe" instructions contained in the messages you receive, by changing your marketing preferences through your Fire Heart FSMA account settings, or by contacting the Customer Support team. Even if you choose to unsubscribe from receiving advertising via email, telephone, or by post, we may still communicate with you using any of these methods regarding your orders, your Fire Heart FSMA account, or for other administrative purposes (such as communications related to a pending order, an unresolved customer service issue, or a policy update). If you do not want to receive any communications from Fire Heart FSMA, please delete your Fire Heart FSMA account.
What Happens When You Request Your Account to be Deleted?
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After we have verified your identity in response to your deletion request, we will close your Fire Heart FSMA account and erase your personal information from our systems. Please note, however, that we may be allowed or required by law to keep certain information (e.g., records of transactions or shipments), for instance, to comply with legal record-keeping and tax obligations. After we process your deletion request, you will immediately lose access to:
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Your Fire Heart FSMA account;
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Your Fire Heart FSMA account login and password;
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Order history with any Fire Heart FSMA Services;
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Products you have designed and stored, and Fire Heart FSMA Services you have used;
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Uploaded images, any stored designs, and other content with any Fire Heart FSMA Services.
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Please be aware that deleting your Fire Heart FSMA account is a permanent change and cannot be reversed.
We are committed to handling your queries and complaints as best as we can. We encourage you to address any concerns or issues with us first by emailing fireheartfsma@gmail.com, so that we can try to resolve it in a timely and effective manner. You also have the right to file a complaint with your local supervisory authority at any time.
How We Protect and Store Personal Information
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Fire Heart FSMA has implemented technical and organizational security measures to protect your personal information. These measures are aimed at ensuring the integrity, confidentiality, and availability of your personal information and to protect it against unlawful or unauthorized destruction, loss, alteration, use, disclosure, or access. These measures include but are not limited to encryption methods, access controls, controlled administration of user rights, and limiting access to personal information on a need-to-know basis. We evaluate and update these measures on a regular basis.
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We encourage you to also take the security of your personal information seriously and select a strong password when creating a Fire Heart FSMA account and not share it with others. You may change your Fire Heart FSMA account password as often as you wish by going to your 'Account Settings'. If you have reason to believe that the security of your account might have been compromised (for example, your password has been leaked) or if you suspect someone else is using your account, please let us know immediately.
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We take information security and privacy seriously, and our goal is to provide a safe and secure site for all users. To achieve this goal, we have implemented a security program to identify and remediate security issues, and we utilize external security researchers to report vulnerabilities. If you believe you have identified a security issue on our Sites or Apps, please contact fireheartfsma@gmail.com.
We will retain your personal information for the duration of our relationship, unless a shorter retention period is required by law or the data is no longer necessary for the purposes for which we processed your data. Once our relationship with you has come to an end, we will retain your personal information for the period of time that enables us to:
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Check our records of transactions or shipments;
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Fulfil our legal obligations, including legal retention periods;
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Initiate, investigate, or defend against legal claims;
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Address your questions, requests, or complaints; and
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Keep our records for analysis and audit purposes.
How to Contact Us
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If you have general questions about the Fire Heart FSMA Services or would like to update your marketing preferences, please reach out to the Customer Support team as listed below:
For Fire Heart FSMA Services, please send an email to fireheartfsma@gmail.com.
If you have any questions about this Privacy Notice or our privacy practices, or would like to exercise your privacy rights, please contact us by emailing fireheartfsma@gmail.com.
Changes to This Privacy Notice
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From time to time, we may change this Privacy Notice to accommodate new technologies, industry practices, regulatory requirements or for other purposes. We reserve the right to modify this Privacy Notice at any time in accordance with the applicable law. If we do so, we will post the revised Privacy Notice and update the "Last Updated" date at the top, so please review it frequently. In case of material changes, we will also provide notice to you and, where required by applicable law, we will obtain your consent. We will send such notice by email to the last email address you provided to us, by posting the notice on our Sites and Apps, and/or by other means, consistent with applicable law.