We want you to get your package as quickly and affordably as possible, whether you ordered way in advance or need your product ASAP. Free economy shipping on orders $85+.

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Shipping costs are based on the items in your order and your delivery location. Costs for each speed option can be found at checkout.

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Here’s a breakdown of your shipping options, calculated from the day you place your order. 

 

Shipping speed options within Canada

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Shipping costs are based on the items in your order and your delivery location. Costs for each speed option can be found on product pages and at checkout.

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• Economy: Delivery as soon as 8-10 business days*

• Standard: Delivery as soon as 6-8 business days*

• Express: Delivery as soon as 3-5 business days*

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*All delivery times above include production and shipping. Please note that production time is variable by product and our fastest possible delivery for each option will be reflected for your order. Delivery for orders made after 6pm ET will be calculated from the next business day.

 

Shipping outside of Canada

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US Continental

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• Economy: Delivery as soon as 8-10 business days*

• Standard: Delivery as soon as 6-8 business days*

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Excludes Puerto Rico, Hawaii and Alaska. Please note that we don't ship to these destinations.

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*All delivery times above include production and shipping. Please note that production time is variable by product and our fastest possible delivery for each option will be reflected for your order. Delivery for orders made after 6pm ET will be calculated from the next business day.

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🛈 Available international destinations: Austria, Belgium, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, Greece, Ireland, Iceland, Netherlands, Norway, Poland, Portugal, Sweden, Italy and the United Kingdom.

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Frequently asked questions​

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1. Do your shipping speeds include production time?
   Yes, always! Our listed speeds include both the time it takes to print your order and deliver it to you.

2. Do you offer expedited shipping?
   Our fastest option is Express (delivery as soon as 3-5 business days) which is available only for certain products and destinations, followed by Standard (delivery as soon as 6-8 business days), available more widely. These days include the production time of your order and the delivery to your doorstep.

3. Are your shipping times guaranteed?
   When you add an item to your cart, you’ll be asked to choose a shipping speed. After that, we’ll show you the promised arrival date for your item – and we stand by that. Bad weather and carrier delays can happen, but if your order doesn’t get there on time and you’re not satisfied, neither are we. Contact us at fireheartfsma@gmail.com – we’re here to help.

4. Do you offer free shipping?
   We offer free shipping within Canada on orders of $85 or more before taxes and after any discounts are applied. 

5. Do I get tracking info? Where can I find it?
   Once your order ships, we’ll send you a shipment confirmation email that includes the delivery method, estimated arrival date and other tracking details (if available). 

6. Which shipping carriers do you use?
   We use a variety of shipping carriers, including Canada Post, UPS and FedEx. We determine which carrier to use for your order based on a variety of factors, such as products purchased, shipping address, size/weight of the order and delivery speed selected.

7. Can I arrange for my own shipping provider / courier to deliver my order?
   We’re sorry, but because of our production process, we can’t accommodate special shipping requests.

8. Is there a way to pick up my package?
   We're sorry, but at the moment this option is not available.

9. Do you ship internationally? Which countries do you deliver to?
   Yes, international shipping is available to the following destinations: Austria, Belgium, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, Greece, Iceland, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Sweden, and the United Kingdom. Please note that some products may not qualify for international shipping.

10. Do you ship to APOs and MPOs?
    Right now we don’t, but we’re looking into how we can ship to military addresses.

11. My package was supposed to arrive today, but I have not received it yet. What should I do?
    Packages are delivered by 8pm in your time zone daily. You can also contact us at fireheartfsma@gmail.com at any time, and we’ll be glad to assist.

12. What if my package is returned to the sender?
    If the carrier was unable to deliver your order and it was returned to our manufacturing facility, please contact us at fireheartfsma@gmail.com – we’re here to help.

13. My product contains a defect or is damaged, what can be done?
    Our goal is love at first sight. If you have any questions or concerns with your order, we want to know and we want to help. Contact us at fireheartfsma@gmail.com – our experts are available by phone, email or online live chat.​